HTV157B + HWG023WBRF FAQ

Wi-Fi Gateway Troubleshooting

The gateway cannot connect to the network and shows offline. What should I do?

1.Make sure the Wi-Fi password is entered correctly.

2.During setup, keep the gateway and your smartphone close to the Wi-Fi router.

3.Check that the Wi-Fi router is working properly. If there was a power outage, ensure the router has fully restarted, then follow the connection steps in the manual to reconnect the gateway.

4.Check the Wi-Fi signal strength. If the gateway is too far from the router, move it closer to improve connection stability.

The gateway button is unresponsive. What should I do?

Please contact customer support at support@rainpointonline.com for assistance.

Wi-Fi Timer Troubleshooting

The valve does not open. What could be the cause?

Possible causes and solutions:

  • Low battery โ†’ Replace with new batteries.

  • Debris in the inlet or filter โ†’ Clean the inlet and filter regularly.

  • Unstable network or app response delay โ†’ Wait a moment and try opening the valve again.

The timer cannot connect to Wi-Fi / cannot pair. What should I do?

  • Check that the Wi-Fi network is working properly.

  • During connection, keep the timer close to the gateway and router.

  • Re-pair the timer: Press and hold the timer button until the red LED flashes rapidly to enter pairing mode, or remove the device from the home screen in the app and reconnect it.

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Watering is not running as scheduled. Why?

  • Impurities in the water have entered the filter โ†’ Clean the inlet and filter regularly to prevent clogging that may interfere with the watering schedule.

  • Rain delay has been set โ†’ Check if Rain Delay mode is enabled.

  • Low battery triggers protection mode โ†’ Replace with new batteries.

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